Episodes
Episodes
Friday Mar 22, 2024
I declined the wiener
Friday Mar 22, 2024
Friday Mar 22, 2024
You're in a tough spot when you have to make a choice between two really good options, an enviable calamity Jason found himself in early in his career. And while it was a tough decision, the choice he made has made all the difference, though, admittedly, it has not been nearly as delicious.
Tuesday Mar 19, 2024
It's hip to be squared
Tuesday Mar 19, 2024
Tuesday Mar 19, 2024
Jason explains the concept of Brand = Experience Squared and how the combination of Customer Experience and Employee Experience truly defines a brand/company. He also shares the massive opportunity for IC folks around the relationship side of the Employee Experience part of that equation.
Friday Mar 01, 2024
Value vs.validation
Friday Mar 01, 2024
Friday Mar 01, 2024
Ride along as Jason explains how most folks are usually looking for validation, not just something of value
Friday Mar 01, 2024
Make the hole bigger
Friday Mar 01, 2024
Friday Mar 01, 2024
Settle in with Jason for a heartwarming story about a simple solution to a complex problem
Thursday Feb 08, 2024
Half a loaf of bread
Thursday Feb 08, 2024
Thursday Feb 08, 2024
Sure, a full loaf of bread is what most people want. But not everyone, according to Jason.
Thursday Feb 08, 2024
A fit of delicious
Thursday Feb 08, 2024
Thursday Feb 08, 2024
Miss Clara and Tom the Cat were two of Jason's inspirations for how to delight employees.
Tuesday Jan 30, 2024
Leanne knows what's up
Tuesday Jan 30, 2024
Tuesday Jan 30, 2024
Jason shares why most turnover is a choice and that you have as much as you're willing to accept.
Thursday Jan 18, 2024
You can learn a lot from a Rubik's Cube
Thursday Jan 18, 2024
Thursday Jan 18, 2024
Jason explains how speed cubing was a perfect way to prepare for unscrambling all kinds of comms challenges at work.
Wednesday Jan 17, 2024
Who is your Peewee?
Wednesday Jan 17, 2024
Wednesday Jan 17, 2024
Jason shares a lesson from a legendary college football coach on the power of staying connected.
Wednesday Jan 17, 2024
Big IC vs. little ic
Wednesday Jan 17, 2024
Wednesday Jan 17, 2024
Jason explains the difference between Big IC and little ic and the importance of centralizing some internal comms while standardizing all the others.