Episodes
Episodes
Tuesday Mar 19, 2024
It's hip to be squared
Tuesday Mar 19, 2024
Tuesday Mar 19, 2024
In this one, I explain the concept of Brand = Experience Squared and how the combination of Customer Experience and Employee Experience truly defines a brand/company.
Friday Mar 01, 2024
Value vs.validation
Friday Mar 01, 2024
Friday Mar 01, 2024
Ride along with me as I explain how most folks are usually looking for validation, not just something of value.
Friday Mar 01, 2024
Make the hole bigger
Friday Mar 01, 2024
Friday Mar 01, 2024
Settle in for a heartwarming story about a simple solution to a complex problem.
Thursday Feb 08, 2024
Half a loaf of bread
Thursday Feb 08, 2024
Thursday Feb 08, 2024
Sure, a full loaf of bread is what most people want. But not everyone.
Thursday Feb 08, 2024
A fit of delicious
Thursday Feb 08, 2024
Thursday Feb 08, 2024
Hey, y'all. Miss Clara and Tom the Cat were two of my inspirations for how to delight employees.
Tuesday Jan 30, 2024
Leanne knows what's up
Tuesday Jan 30, 2024
Tuesday Jan 30, 2024
Hey, y'all. Here's why most turnover is a choice and why you have as much as you're willing to accept.
Thursday Jan 18, 2024
You can learn a lot from a Rubik's Cube
Thursday Jan 18, 2024
Thursday Jan 18, 2024
Hey, y'all. My nerdy childhood helps explain how speed cubing was a perfect way to prepare for unscrambling all kinds of comms challenges at work.
Wednesday Jan 17, 2024
Who is your Peewee?
Wednesday Jan 17, 2024
Wednesday Jan 17, 2024
Hey, y'all. Today I'm sharing a lesson from a legendary college football coach on the power of staying connected.
Wednesday Jan 17, 2024
Big IC vs. little ic
Wednesday Jan 17, 2024
Wednesday Jan 17, 2024
Hey, y'all. In this episode, I attempt to explain the difference between Big IC and little ic and the importance of centralizing some internal comms while standardizing all the others.
Friday Jan 12, 2024
Just don’t call it a podcast
Friday Jan 12, 2024
Friday Jan 12, 2024
Hey, y'all. Here's my new storycast, where I'm celebrating 35 years of communications courage, accomplishments and calamities. This episode sets the stage(coach) for what to expect.